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Recently I activated a “Packet 8 Softalk Office” extension only to discover that the “Packet8 Softalk Virtual Office” application crashes when disconnecting a call in Windows Vista. This is not an intermittent issue, but a recurring one that happens on multiple computers.

I like the flexibility that the softphone gives me and my employees, so I began to look for alternatives. Through some creative use of Google I found that the “Packet8 Softalk Virtual Office” is simply a customized version of the X-Light application. You can even see 8×8 Inc listed as a customer of Counter Path at http://www.counterpath.com/customers.html .

You are probably more interested in the actual steps to solve the problem with the faulty branding, so here you go:

1. Download Counter Path’s X-Lite at http://www.counterpath.com/x-lite.html&active=5
2. Install the application normally
3. Use the following SIP Account settings:
   • User Name: <Same as Softphone Username>
   • Password: <Same as Softphone Password>
   • Authorization User Name: <Same as User Name>
   • Domain: vo.packet8.net
   • Check “Register with domain to receive incoming calls” (should be already checked)
   • Change “Set outbound via” to the “domain” option
   • Change dialing plan to: x.T|91xxxxxxxxxx|9011x.T|9x.T|x.T;match=1;pre=”tel:+”
   • [Presence Tab] Change mode to “Disabled”
4. Restart your computer

You can now make and receive calls in X-Lite or the Packet8 softphone and as a bonus, the Packet8 app no longer crashes!

Will Tech Answer 8x8, crash, Packet8, VOIP, X-Lite